In the face of adverse operating environment filled with severe challenges that have suffocated many of its contemporaries, VDT Communications today stands tall as one of the leading lights of the broadband revolution in Nigeria. Its expertise, depth and quality of service delivery has been described as second to none in the category it operates in the Nigerian ICT industry, yet it continues raise the bar, with a focus on ensuring that all Nigerians enjoy the best of internet connection. Here is a company that is reputed for providing cheapest broadband data and internet solutions, which are fast, secure, and reliable for many critical applications including electronic commerce, E-mail, remote access, and convergent voice and data services.
As an offshoot of BITCOM systems Ltd with several years of experience in the design, installation, and maintenance of all types of data network engineering solutions, VDT has been at the forefront of driving network transformation in Nigeria for enterprises and service providers through communications technologies that increase productivity and open new sources of revenues. According to the company’s Chief Executive Office, Mr Biodun Omoniyi, VDT’s mission is to provide a reliable, end-to-end source for telecommunications services with a broad product suite backed by trustworthy, dependable customer service.
“VDT Communications Support Group provides the highest possible level of technical support expertise using the latest technology and tools. At the core of the technical support group are knowledgeable, highly trained and motivated technical staffs familiar with most recent industry standards and best operational practices. Our Technical Support personnel are thoroughly trained on the products supported to maintain equipment and systems at peak efficiency” he said.
In total commitment to its clients, Omoniyi noted that whenever a client has problem, “VDT will do whatever it takes to get things back to normal operation in the shortest time possible.” “Our technical support is ultimately monitored online from our head office in Falomo, Lagos and our customers also have online access to the performance reports on their links on a 24/7/365 basis.”
ISO Certification
Getting International Standard Organisation (ISO) certification by any organisation is not a small feat—not with the rigorous exercises, processes and transformations such company has to go through in ensuring standard is not compromised in the smallest component of its service. And when such company happens to be an ICT company, one offering the all-important connectivity service for corporate organisations, the toughness of the certification process can only be imagined.
Interestingly, VDT Communications has achieved just that with its recent award of ISO 20000-1certification, which is also a testament to its uncompromising stand on quality service delivery to its teeming clients across the country. By this feat, VDT became the first IT Brand in West and Central Africa to receive ISO 20000-1 Certification.
Describing the certification as a product of hard work and strong determination of the company to deliver quality services, Omoniyi, said quality is never achieved by accident. He insisted it was always the result of strategic planning, conscious effort, and skilful execution. “It represents the wise choice of many alternatives. Hence, the determination by VDT Communications to implement the ISO 20000-1: 2011 quality management system,” he said. He added that VDT’s principal focus was to be the preferred broadband communication service provider in Nigeria, which had made the firm to continually uplift its service quality in order to delight customers, improve profitability and reduce wastages.
Narrating the journey to the certification, Omoniyi said the feat was achieved through a determination grow the firm to be a world class organisation. Over the years, Omoniyi said the firm had consistently operated a network of communication infrastructure that provides quality service to its customers in a flexible, reliable and secured manner. He added, “The achievement of the ISO certification in March 2013 laid a foundation for all other improvement drives of the organisation.
Prioritising quality
For any service provider worth its onions, service quality will definitely be an uncompromised factor, and that exactly has been the success strategy for VDT communications over the years. It is for this reason that the company has remained committed to continuously research, develop and test the technology that is relied upon by its customers with a view to giving them the best service. “In a rapidly changing and competitive market, we are directing resources towards the development of new products in the fast growing area of telecommunications. Our business is based upon trust and integrity that is never compromised and that, in turn, ensures customer satisfaction. Our vision focuses on research and development, technological superiority and the important task of cultivating strong relationships. We continue to expand our commitment in the Nigerian market, while providing products and systems designed to support the evolving communications environment into the future” said the CEO.
It is for the same target the company has adopted a policy of employing individuals who represent a range of knowledge covering the telecommunications industry. “The team is competitive, dynamic, energized, flexible and committed to our customers across both the Optical and terrestrial networks.” In the words of Omoniyi, “We deliver top quality service and products to our customers. VDT Communications Limited connotes a sense of trust and dependability that is the combination of our liaison with the major carriers-MTN, GLO and NITEL.”
Customer Satisfaction
“Here at VDT Communications Limited, we realise that customer demand and the drive for new revenue growth is changing the market. Customers want an increasingly diverse menu of services, delivered at a time and place convenient to them, paid for in a variety of ways: sometimes in advance, sometimes now, sometimes later; the choice they would expect when shopping for other products and services today. This presents new challenges to network operators and requires change, often even additions to existing operational and business support systems. The old applications map is changing radically in Nigeria and a fresh approach is needed.”
And for that purpose was VDT built as a company to serve this changing world. “Our core values and strengths are clear and we nurture them continuously: Agility in all that we do; research to help us anticipate customer business needs; domain expertise underpinning technical prowess; and practical innovation that works in the field.”
“We have brought our strengths to bear on these new challenges and have built a suite of capabilities based on a platform that can meet tomorrow’s requirements as well as today’s without further upheaval and investment. At VDT Communications Limited, we believe that the new technologies require intelligence and decision making to be brought close to the network, rather than dispersed through layers of interfaced applications. We believe that speed of response is of the essence and that a real-time approach is needed for tasks that were previously carried out after the event. This is engineered into everything we do.”
VDT Communications Limited enables rapid service creation and launch, letting you decide whether and how much to supply, allowing variable charging structures and payment methods to suit the service and your customers, whether a business, family unit or individual. We’ll keep your partners happy too and ensure you emerge with your expected revenues and margins intact.
VDT’s Services at a Glance
Digital Leased Circuit (DLC)
VDT Communications Limited Digital Leased Circuit (DLC) service is a secured, high speed, reliable, solution for customers requiring dedicated point-to-multi point links between the organizations’ head Office and its branch offices nationwide. The Digital Leased Circuit (DLC) is flexible, hence allowing for modern technological variation when required. Channelization equipment has being deployed to allow for bandwidth scalability, to allow for clients variation request from time to time. Data, Video, Voice transfers along the DSL links at a speedy rate, hence enabling effectiveness and efficiency of work process. VDT Communications Limited operates one of the most advanced telecommunications networks in the country primarily by the convergence of multiple networks into one. The company’s Network infrastructural design is structured towards providing a broad range of end-to-end efficient and reliable IP-based (data and voice communications) services across West Africa while building a long term, trusted partnership with its clients.
Wireless Services
VDT Communications Limited has deployed its own Metro Wireless access network in each of the cities where it operates. VDT delivers last mile connectivity for its clients connecting head offices to branch offices in a point-to-point or point-to-multipoint configuration.
The VDT Communications Limited Metro Network is a cost-effective, dedicated optical network that allows VDT Communications Limited customers to transport multiple signals over a single pair of fibers and provides multiple interface options to meet customers native data transport needs. The VDT Communications Limited Metro Wireless and Optical access networks are seamlessly integrated for continuous communications. The VDT Communications Limited service delivers Digital Signal Bandwidth from 64kbps up to STM-1capacities and integrates seamlessly with our routing equipment.
Corporate Internet Services
The Corporate Internet Access solution provided by VDT is reliable, highly available and offers dedicated, secure and managed Internet access with the highest service levels. VDT offers multiple bandwidth options to provide tailor-made solutions to its customers. With sufficient capacity on the Main One inter-continental submarine cable in Nigeria, VDT Communications Limited have enough redundancy and peering with Tier-1 service providers to enable the best possible traffic routing for your data. Its ability to understand customer’s requirements and deliver services effectively, enables us to offer a vast range of Internet bandwidths with Service Level Agreement backed service offerings. VDT Communications Limited Corporate Internet Access solution helps our customers consolidate the management of their dedicated broadband Internet access with world-class reliability and performance, scalability and security. We proactively monitor your Internet access around-the clock and provide enhanced security features to help protect your valuable network resources.
VSAT Internet Services
VDT’s services are offered in partnership with international carriers like SES Global – the world leader in providing reliable satellite bandwidth and iDirect Technologies – the world leader in broadband Access anywhere, anytime. VDT Communications Limited infrastructure is a robust, fully redundant system comprising an iDirect Technologies Hub Network Operations Centre (NOC), Network Management System (NMS) and Protocol Processors. The Hub is manned by a team of well-trained engineers with a 24/7/365 Service Management operatives whose focus are the management and monitoring of customer’s data/voice traffic from their various remote locations to their respective headquarters.
IP/MPLS Services
VDT Communications Limited offers IP/MPLS service, a packet-switched network that uses the Internet Protocol (TCP/IP) enhanced with the Multi-protocol label switching (MPLS) standard. The MPLS set of protocols operates above the IP protocols and was introduced to guarantee delivery of traffic, reduce network delay and guarantee quality of service whilst still operating in an IP environment. VDT Communications Limited has the MPLS service activated in many of its POPs, aimed at delivering guarantee up-to-date IP technology at our customers door step.
A promising future
VDT is no doubt a promising company with huge potentials to lead Nigeria to a successful broadband revolution, but not only in Nigeria, the capability and strength of the company is being built to extend its quality services beyond the shores of the country. “Yes, we started locally but our aim is not to just remain local, we also hope to actually grow and become a multinational and one of the ways to doing that is to standardize our processes such that our processes itself can be world-class,” said the company’s CEO.
Besides that, VDT, which is currently known mostly by the corporate world, is expanding its services to individuals and households. In the words of the VDT boss, “our poise has been that we want to take the same quality and assurance that we had given to the corporate organisations that are currently our customers and are enjoying our services, we want to actually push these to be in the hands of the individuals. So, I see VDT services being available, being used in homes, being used by the individuals, being worn by people, that is our aim.